Our workhorse Dell 6400 would not boot, file missing/corrupt. I couldn’t revive it and call Ryan. Dropped it off Saturday and Ryan calls Monday. We had talked about OS upgrade to Windows 7 as it is XP unsupported.
Ryan said hold off and consider a new machine as upgrading may not be the best solution.
Ryan backed up all files on an external drive, corrected the missing file and for now it is functioning properly.
Yes, he could have upgraded which would have been pricing and I willing to pay it. His professionalism and customer centered loyalty as evidenced previously, held true.
Like an old family doctor, Northbay Computers is trustworthy to diagnose and recommend the correct course of action to get your machine back to working without taking an arm and a leg.
The thing that leaves the biggest impression on me is that John really understands the panic that is felt when a persons means of livelihood is handicapped and he approaches each situation sensitively and with the utmost professionalism. I’m so happy to have a relationship where I know I can confidently refer my clients.
These guys are great! I’d been stressing all weekend about an employee’s dead PC, so I took it to NorthBay at 7am on Monday morning. John replaced the power supply, corrected a video card problem, and had me back to the office well before my employee started at 8am! Thanks John and NorthBay Computer Systems!
4 California Ave
San Rafael, CA 94901
Across from Andy’s Local Market
Phone: (415) 456-6537